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FAQ

GENERAL INFORMATION

Is a Wi-Fi network available?
Yes, the Wi-Fi connection is free of charge and available in all the rooms and common areas. 

Is there a lift?
Yes, there is a lift, allowing easy access to all the rooms (also for disabled people).

Are pets allowed?
No, we're sorry, but pets are not allowed. 

Is breakfast included?
We don’t offer a breakfast service. However, available in the rooms, there is a Lavazza espresso coffee maker with capsules, a kettle with a choice of herbal teas and biscuits: all free for you to enjoy. There are plenty of bars nearby, which serve a good Italian breakfast. 

Do the rooms have a minibar? 
Yes. They contain still and sparkling mineral water and soft drinks, all included in the price of the room.

During which periods is the hotel open? 
Open all year round. 

 


THINGS TO KNOW BEFORE ARRIVAL 

What time is check-in?
SELF CHECK-IN is always available from 2 pm onwards.

What time is check-out?
Your room needs to be vacated by 10.30 am.

Can I arrive at the hotel before the scheduled check-in time?
Yes, but please let us know on the day before your arrival. You will be able to leave your luggage in the storage area free of charge until the scheduled check-in time.

Where can I park my car?
Our hotel can be reached by car to drop off your luggage, after which you can go to the Park Rabin Auto car park, 500 metres away.

Do you have a shuttle service that will take me from the airport/station to your hotel?
We don’t have a private shuttle service. You can reach us using public transport or a private taxi. For further information, see our “How to reach us” page.

How do I enter the hotel? Will someone be there to receive me?
Access to the hotel is normally via the SELF SERVICE method, thanks to a simple and innovative system of unlocking using your smartphone.

Can I leave my luggage in the storage area after check-out?
Certainly. We offer all our guests a free luggage storage service after check-out. Luggage must be collected at the time agreed upon at the time of departure.

Is there a reception at Padova Suites C20?
Padova Suites C20 does not have a permanent reception service. You will be able to access your room using the access system that will be provided to you via WhatsApp/Telegram/email prior to your arrival. The staff is present every morning from 8 am to 1 pm, unless you have other requirements, to be communicated the day before by telephone or by WhatsApp.

The staff is available 24 hours a day at +39 327 99 200 40 by phone or by WhatsApp. 


ROOMS & SUITES

What amenities are provided in the rooms?
All rooms are equipped with independent air conditioning, high speed free Wi-Fi, satellite TV, minibar, safety deposit box, set of complimentary toiletries, slippers, bathrobes, Lavazza espresso coffee maker with capsules, kettle with a choice of herbal teas and biscuits: all free for you to enjoy.

Do you have rooms with a bathtub?
Sorry, but we have no rooms or suites with a bathtub.

Are there cots and children’s beds?
Yes, cots for children of up to 3 years of age are available upon request at a cost of 35.00 Euro per day.

How often are the apartments cleaned?
The rooms are cleaned daily.

Do you have rooms accessible for people with disabilities?
Yes.

Do you have rooms for smokers?
No, there are no rooms available for smokers. You may only smoke outside the hotel. 

 


BOOKINGS AND PAYMENTS 

Why did I book a refundable room but have been charged the cost of the stay?
If the booking is refundable, we do not charge anything: we just pre-authorise the booking amount. In case of cancellation within the allowed deadline, the pre-authorisation will be cancelled.

What are your cancellation policies?
The cancellation policies can be viewed during booking on our website or at Booking.com with Expedia.

What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, CartaSi) and POS, as well as cash and advance bank transfers.

What happens if I cancel my booking after the allowed deadline?
In this case, the full amount of the stay will be charged.

If I pay for my stay once I am at the hotel, why do I have to enter my credit card details when booking?
When booking online, we will request a pre-authorisation for your credit card (freezing of the amount). We only need this pre-authorisation in order to guarantee the booking: you will not be charged anything before your stay. In the event of cancellation, within the established deadline, the pre-authorisation will be cancelled.

As a confirmation, what kind of deposit do you ask for?
During booking, we must always ask for your credit card number and its expiry date, but only as a guarantee. We will not withdraw any amounts until your moment of departure, except in cases of no-show or early departure. We reserve the right to check the validity of your credit card with a pre-authorization request for the booking amount. In case there are errors, missing or invalid information, we will not consider the booking valid. Alternatively, in order to confirm the booking, we will request advance payment of the entire amount, to be paid by bank transfer.

What is the amount of the tourist tax?
The tourist tax is 1.00 euro per person per day.